Zenova
Customer Service

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Live Customer Service
If you encounter complex issues that cannot be resolved through self-service, you can contact our customer support through the following methods

Live Chat Support

“Zenova Support” Messenger Service Account
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Payment Support Department
Russian Federation Region
Overseas Region
Dedicated Payment Services Support
International Payment Support
Parental and Minor Support
Zenova Game Support Department
Comprehensive Support Department
About Zenova Customer Service
Leveraging diversified intelligent technologies and a professional support team, we help users resolve issues, act as their voice, and promote service optimization. We are committed to the principle of “Tech for Good,” integrating social responsibility into our platforms and services.
We launched the “Zenova Parental Service Platform for Minors”, which empowers parents in various ways to guide their children in using the internet responsibly and improving minors’ digital literacy.

Consultation Volume
Low
High

Moscow
Sberbank City

Novosibirsk
БЦ Сильвер Парк

Kazan
Бизнес-центр УНО

st petersburg
leader tower

Yekaterinburg
Vysotsky Business Center

Nizhny Novgorod
World Trade Centers Association
Minor Protection and Parental Services
We support digital literacy and healthy internet habits for youth through smarter parenting

Zenova Parental Service Platform for Minors
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To address issues such as internet addiction and irrational spending among minors, the platform offers a wide range of educational and management tools. It also brings together hundreds of thousands of volunteers, helping millions of parents every year guide their children to use the internet responsibly. We strive to provide every parent with warm, thoughtful, and meaningful support.

Contact Central Support Unit

Parental Guidance Support
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Digital Literacy Education
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Misuse & Addiction Intervention
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Reporting Service
We act on user reports to remove harmful accounts, working with users and authorities to keep the online space safe and clean

Zenova Guardian
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This mini program platform allows users to report suspicious accounts. Leveraging big data technology, it helps detect and combat illegal or rule-violating Email address. It also provides users with comprehensive safety education and digital security tips, serving millions of users annually.

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Platform Abuse Reporting
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Child & Minor Protection Reports
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Law Enforcement & Escalation Support
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Zenova
Customer Service
Address: Tower A, Sberbank City, Kutuzovsky Avenue 32, Moscow, Russian Federation. Customer SUPPORT: CreditZenova@vertelcorp.com(PC Game) MobileZenova@vertelcorp.com(Mobile Game)
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