Previous Terms of Use

Chapter 1 General Provisions

Article 1 (Purpose)

These Terms and Conditions aim to regulate the rights, obligations, responsibilities, and other necessary matters between Zenova Corporation (hereinafter “the Company”) and members regarding the use of online games and related services (hereinafter “Game Service”) provided by the Company.

Article 2 (Definitions)

① The definitions used in these Terms are as follows:

“Company” means the business operator providing Game Services online.
“Member” means a person who agrees to these Terms and is granted the qualification to use the Game Service.
“Game Service” means the games and related services provided online by the Company to members.
“Game World” means a variable virtual world implemented to allow multiple members to play games according to certain rules (“Game Rules”) and to engage in leisure, social interaction, and information exchange.
“Account (ID)” means the combination of letters, numbers, or special characters selected by the member and assigned by the Company for identification and use of the Game Service.
“Account Information” collectively means the general information provided by members to the Company, such as account, password, name, and generated information including game usage and payment status.
“Character” means game data selected and controlled by the member within the Game World according to the Company’s method.
“Password” means a combination of letters, numbers, or special characters selected by the member to verify their identity and protect their information and rights.
“Zen Coins” mean virtual currency used to purchase or use the Game Service.
“Charging” means the purchase of Zen Coins by members through payment to the Company.
“Free Zen Coins” mean Zen Coins obtained by means other than charging, such as gifts from other members or bonus Zen Coins granted when charging. Free Zen Coins are non-refundable.
“Zen Points” mean virtual data without any monetary value provided free of charge by the Company for use in the Game Service.
“Posts” mean all information posted by members during the use of the Service, including text, documents, images, audio, video, or any combination thereof.
“Auto Payment” means a payment method where Zen Coins are automatically used to purchase paid services periodically; if the Zen Coin balance is insufficient, auto charging of Zen Coins occurs via the member’s pre-designated payment method.

② Terms not defined in Paragraph 1 shall follow related laws and general customs.

Article 3 (Company Information)

The Company shall post the following information on the initial screen of the Game Service or the Game Service homepage (vertelcorp.com/zenova/) to allow members easy access. Privacy Policy and Terms of Service may be accessible via linked pages.

Company Name and Representative’s Name: Zenova Interactive OOO, CEO: Pham Ngoc Anh Thi
Business Address (including the complaint handling office): Tower A, Sberbank City, Kutuzovsky Avenue 32, Moscow, Russian Federation
Privacy Policy
Terms of Service

Article 4 (Display and Amendment of Terms)

① The Company shall notify members of the content of these Terms by posting them on the initial screen of the game or on the Game Service homepage (zenova.com), or by providing a linked screen.

② The Company shall take measures to allow members to inquire and respond about the contents of the Terms.

③ The Company shall write the Terms so that prospective users can easily understand them, especially important parts such as withdrawal of application, refund of overpayment, cancellation or termination of contract, the Company’s exemption clauses, and compensation for member damage; these should be highlighted in bold or separately provided by linked or popup screens, obtaining user consent.

④ The Company may amend these Terms within the scope not violating related laws such as the Electronic Commerce Consumer Protection Act, the Act on the Regulation of Terms and Conditions, the Game Industry Promotion Act, the Information and Communications Network Act, and the Contents Industry Promotion Act.

⑤ If the Company amends the Terms, it shall specify the effective date, amendment details, and reasons, and notify members by posting on the initial screen or a linked screen at least 7 days before the effective date (30 days if the changes are disadvantageous or significant), and continue posting for a reasonable period after the effective date.

⑥ After notifying the amended Terms, the Company shall confirm whether members agree. If members do not express objection by the effective date, they shall be deemed to have agreed.

⑦ Members who do not agree may terminate the Game Service contract.

Article 5 (Rules Outside of the Terms)

Matters not stipulated in these Terms and interpretation shall follow relevant laws such as the Electronic Commerce Consumer Protection Act, the Act on the Regulation of Terms and Conditions, the Game Industry Promotion Act, the Information and Communications Network Act, and the Contents Industry Promotion Act.

Article 6 (Operating Policy)

① To protect members’ rights and maintain order within the Game World, the Company may set detailed scopes delegated from the Terms in the Game Service Operating Policy (“Operating Policy”).

② The Company shall notify members of the Operating Policy by posting on the initial game screen or the Game Service homepage or providing linked screens.

③ If the Operating Policy changes cause significant changes in member rights or obligations or have the same effect as amending the Terms, the Company shall follow the procedures in Article 4. However, if the change is any of the following, prior notice by method in paragraph 2 is sufficient:

Amendments to matters specifically delegated in the Terms
Amendments unrelated to members’ rights or obligations
Amendments that do not fundamentally differ from the Terms and are predictable by members.

Chapter 2 Contract of Use

Article 7 (Application and Method of Use)

① Persons wishing to use the Game Service shall apply by completing the application form provided on the initial screen or Game Service homepage (zenova.com).

② Applicants shall provide required information requested by the Company.

③ Applicants shall provide their real name and accurate information. False or stolen identity applications shall lose their rights and the Company may cancel or terminate the contract without refund.

④ Minors under 18 years old (including high school students under the Elementary and Secondary Education Act) must obtain legal guardian consent according to the Game Industry Promotion Act and related procedures set by the Company.

Article 8 (Approval and Restriction of Application)

① The Company shall approve applications unless there is a significant reason not to when the applicant has provided true and accurate information.

② The Company may refuse or cancel approval for applications that fall under:

Violations of Article 7
Minors without guardian consent
Applicants with use restrictions within last 3 months
Applicants who were previously terminated according to Article 25 Paragraph 2
Applicants who already hold more than 10 accounts
Applicants from countries where the Company does not provide services due to contracts or restrictions
Applications intended for illegal activities under relevant laws
Other cases deemed inappropriate.

③ The Company may restrict service usage scope or time according to policy or law.

④ The Company may suspend approval if:

There is insufficient system capacity or technical issues
Service or payment system malfunctions occur
Other similar reasons.

Article 9 (Member Account (ID) and Password)

Zenova assigns an account ID to the member by combining a set of characters, numbers, or special symbols chosen by the member, to protect member information and facilitate service use.
Zenova manages all aspects of the member’s service access and related administrative tasks through the account information.
Members must manage their account information with the care of a diligent administrator. Zenova shall not be responsible for any damages arising from the member’s negligence in managing their account or from allowing third parties to use it.
Members are solely responsible for managing their passwords and may change them at any time for security reasons.
Members should regularly change their passwords.

Article 10 (Provision and Modification of Member Information)

When providing information to Zenova under these Terms, members must provide truthful and accurate data. Members cannot claim protection for any losses arising from false information.
Members can view and edit their personal information at any time via the personal information management page. However, changes to some essential data for service management may be restricted.
If any information submitted during membership registration changes, the member must update it online or notify Zenova through other methods.
Zenova shall not be held liable for any disadvantages arising from the member’s failure to update such information.

Article 11 (Protection and Management of Personal Information)

Zenova shall strive to protect members’ personal information, including account data, in accordance with applicable laws. Protection and use of personal information are governed by relevant laws and Zenova’s Privacy Policy separately notified.
Zenova’s Privacy Policy does not apply to third-party services merely linked on the Game Service or website unless provided directly by Zenova.
Zenova shall not be responsible for any exposure of a member’s personal information, including account data, resulting from the member’s own negligence.

Chapter 3 – Obligations of Contracting Parties

Article 12 (Obligations of the Company)

Zenova shall act in good faith in exercising its rights and fulfilling its obligations under these Terms in compliance with applicable laws.
Zenova shall implement a secure system to protect member data (including financial information) and shall disclose and adhere to its Privacy Policy. Unless otherwise stated in these Terms or the Privacy Policy, Zenova shall not disclose personal information to third parties.
Zenova shall make every effort to promptly repair or restore services in the event of equipment failures or data loss unless such delay is caused by force majeure, emergencies, or technical limitations.

Article 13 (Obligations of the Member

Members shall not engage in the following actions:
1. Providing false information during registration or updates
2. Using another person’s information (including personal and payment info)
3. Impersonating Zenova staff or affiliates
4. Altering information posted by Zenova
5. Sending or posting unauthorized data (e.g., software programs)
6. Creating, distributing, or using unauthorized programs or devices
7. Infringing Zenova or third-party intellectual property rights
8. Damaging the reputation of or disrupting operations of Zenova or others
9. Posting or sharing obscene, violent, or offensive content
10. Selling, transferring, or pledging in-game assets (accounts, items, etc.)
11. Deceiving others for unfair gain
12. Using the service for gambling or other immoral purposes
13. Exploiting software bugs
14. Using the Game Service for commercial, political, or promotional purposes without Zenova’s consent
15. Encouraging or advertising any of the above actions
16. Any actions prohibited by law or public morals
Members must comply with these Terms, operational guidelines, and other instructions issued by Zenova in relation to Game Service use.
Zenova may define specific restrictions under the Operating Policy for:
1. Account names, character names, clan/guild names
2. Chat content and methods
3. Use of bulletin boards
4. Gameplay methods
5. Other necessary restrictions that do not infringe upon essential service rights

Chapter 4 – Use of Services

Article 14 (Changes and Modifications to the Service)

Members may use the Game Service in accordance with these Terms, the Operating Policy, and in-game rules set by Zenova.
The virtual world provided via the Game Service is a fictional world created by Zenova, which retains full rights over its content, modification, maintenance, and improvement.
Zenova may take necessary actions to protect the game world from real-world influences and maintain its order and integrity.
Zenova may patch or modify the Game Service for operational or technical reasons with valid justification. Any changes shall be announced through the Game Service website or relevant channels.

Article 15 (Provision and Suspension of Services, etc.)

The game services shall be provided during the hours designated by Zenova Interactive OOO’s business policy. Zenova Interactive OOO shall notify the hours of game service provision in an appropriate manner on the game’s initial screen or the game service homepage (kr.plaync.com).
Notwithstanding Paragraph 1, in any of the following cases, the game service may not be provided for a certain period, and during such time, Zenova Interactive OOO shall not be obligated to provide the service.
1. When maintenance, replacement, regular inspection of computers or other information and communications facilities, or modification of the game content or service is necessary;
2. When necessary to respond to electronic intrusion incidents such as hacking, communication failures, abnormal usage behavior by members, or unexpected service instability;
3. When provision of the game service is prohibited at certain times or by certain methods under applicable laws and regulations;
4. When provision of normal game service is impossible due to natural disasters, emergencies, power outages, failure of service facilities, or service congestion;
5. When there is a significant business need such as company split, merger, transfer of business, termination of business, or deterioration of profitability of the game service.
In the case of Subparagraph 1 of Paragraph 2, Zenova Interactive OOO may suspend the game service on a weekly or biweekly basis during certain hours. In such cases, Zenova Interactive OOO shall notify the members at least 24 hours in advance via the initial game screen or the game service homepage (kr.plaync.com).
In the case of Subparagraph 2 of Paragraph 2, Zenova Interactive OOO may suspend the game service temporarily without prior notice. In such cases, Zenova Interactive OOO may provide post-notification on the initial game screen or the game service homepage (kr.plaync.com).
Zenova Interactive OOO shall not be liable for any damages incurred by members in relation to the use of free services provided by the company. However, this shall not apply to damages caused by the company’s intentional or gross negligence.
In relation to paid services, if the game service is suspended or suffers an outage for more than four hours (cumulative) in a day without prior notice due to the fault of Zenova Interactive OOO, the usage time of the relevant account for period-based paid services (such as subscription passes or fixed-duration usage products) shall be extended free of charge by three times the duration of the suspension or outage. Members shall not separately claim damages from the company. However, if the suspension or outage time exceeds 10 hours despite prior notice (e.g., for server maintenance), the exceeded time shall be extended as free usage time, and members shall not separately claim damages.
In the case of Subparagraphs 3 to 5 of Paragraph 2, Zenova Interactive OOO may suspend the entire game service due to technical or business necessity, by giving notice 30 days in advance on the homepage. If prior notice is not possible due to unavoidable circumstances, notice may be given afterward.
When the game service is terminated pursuant to Paragraph 7, members may not claim compensation for free services, expired paid services, ongoing paid service contracts, or time-based paid items. Paid items without a set usage period shall be deemed usable until the date of service termination.

Article 16 (Provision of Information)

Zenova Interactive OOO shall display the following information on the initial game screen or on the internet website for the game service (kr.plaync.com) in a way that is easy for members to recognize:

Company name
Game title
Age rating
Rating classification number
Date of production
Developer or distributor’s report or registration number
Devices that can use the game service and the minimum technical specifications required
Other matters deemed necessary by Zenova Interactive OOO

Article 17 (Collection of Information, etc.)

Zenova Interactive OOO may store and retain all communications that occur between members within the game service, such as chat and in-game messages. This information may be accessed or used only by Zenova Interactive OOO, entrusted processors, or legally authorized parties when necessary for dispute resolution, complaint handling, or maintaining order in the game service, or when required by law. When Zenova Interactive OOO accesses this information, it will provide prior notice to the member of the reason and scope of the access. However, in the case of serious violations such as Article 13 Paragraph 1 Subparagraphs 1 to 15 or violations of laws, post-notice will be provided.
Zenova Interactive OOO may collect and use information such as device settings, specifications, and information about running programs from the member’s PC or terminal to operate the game service and improve service quality.

Article 18 (Service Products)

Zenova Interactive OOO may provide game services that members can use without payment (hereinafter referred to as “Free Services”) and game services that require prepayment of a fee (hereinafter referred to as “Paid Services”). Members may choose to use either type.
Payment methods for using the game service shall be those specified in advance by Zenova Interactive OOO.
Members who apply to use Paid Services must faithfully pay the fees using the methods specified by Zenova Interactive OOO.
If a member who is a minor wishes to use paid game services that require payment, consent from a legal representative such as a parent must be obtained. Zenova Interactive OOO shall notify that the paid use may be canceled by the legal representative if there is no such consent, before the payment.
The usage period for Paid Services purchased by members (excluding Z-Coins) shall be one year from the date of purchase, unless otherwise specified at the time of purchase.
If a member selects automatic payment when purchasing Paid Services but payment fails on the designated date or the relevant Paid Service is terminated or changed, Zenova Interactive OOO may cancel the automatic payment contract. However, if the automatic payment contract is terminated due to termination or change of the Paid Service, Zenova Interactive OOO shall notify the member of the cancellation and the reason in advance.

Article 19 (Z-Coins)

The usage period for Z-Coins charged by the member or received as a gift from a third party shall be five years from the date of charge or receipt.
The usage period for free Z-Coins, excluding those received as gifts from third parties, is three months. However, if a different usage period is specified at the time of issuance, that period shall apply.
If a member holds multiple types of Z-Coins and uses part of them, the order of deduction and method of use shall be as announced separately by Zenova Interactive OOO on the game service homepage or Z-Coin charge guide page.
Zenova Interactive OOO may set limits on charging, holding, and using Z-Coins based on its policy or the policies of payment service providers (e.g., mobile carriers, credit card companies).
Zenova Interactive OOO may refuse or cancel a member’s request to charge Z-Coins in the following cases:
1. When the payment has not been made or the payer cannot be identified;
2. When another person’s payment information is used fraudulently;
3. When a minor attempts to charge without the consent of a legal representative;
4. In other cases where approval is deemed inappropriate, equivalent to Subparagraphs 1 to 3.

Article 20 (N-Points)

Zenova Interactive OOO may grant N-Points to members for the efficient operation of its services and may apply different usage rules for N-Points based on the member’s Zenscom customer grade, in accordance with its policies. N-Points may expire or Zenscom customer grades may be adjusted due to reasons such as expiration of a designated period, account termination, or account sanctions. Detailed information regarding the grant, use, expiration of N-Points and adjustments to Zenscom customer grades shall be announced separately on the game service homepage.
If there is an error in the accumulation of N-Points, the member may request a correction within a reasonable time, and Zenova Interactive OOO shall notify the result after verification and make corrections to the cyber points if necessary.
Zenova Interactive OOO may terminate the N-Point service for business or technical reasons with prior notice. Such prior notice must be provided at least one month in advance. Accumulated N-Points that are unused by the announced termination date shall expire.

Article 21 (Ownership of Copyrights, etc.)

The copyrights and other intellectual property rights for the content produced by Zenova Interactive OOO within the game service belong to Zenova Interactive OOO. The company only grants members the right to use such content under the conditions specified by the company for purposes related to the game service.
Members shall not use, or allow a third party to use, any information obtained through the use of the game service to which intellectual property rights belong to Zenova Interactive OOO or its providers, in any of the following manners without prior consent:
1. Reproduction, transmission, publication, distribution, broadcasting, or any commercial use;
2. Any use for purposes prohibited by these Terms or company policies.
Upon termination of the game service use agreement under these Terms, the member shall immediately delete or return all content under Paragraph 1 such as game clients.
Members grant Zenova Interactive OOO the right to use user-generated content (“User Content”) such as chat texts, communications, images, sounds, and any other data or information uploaded or transmitted within the game or through the game client/service under the following terms:
1. The company may use, modify, publish, reproduce, perform, transmit, distribute, or create derivative works from such content without limitation on period or region.
2. The company shall not sell, lease, or transfer User Content for commercial purposes without the prior consent of the member who created it.
Zenova Interactive OOO shall not commercially use User Content not displayed in the game or not integrated with the game service (e.g., general forum posts) without the member’s explicit consent. The member may delete such content at any time.
Zenova Interactive OOO may delete, move, or refuse to register any posts or content uploaded or registered within the game service if deemed to fall under prohibited conduct as defined in Article 13.
A member whose legal rights are infringed upon by information posted on forums operated by Zenova Interactive OOO may request the removal of the content or the posting of a rebuttal. Zenova Interactive OOO shall act promptly and notify the requester.
Paragraph 4 remains valid during the operation of the game service and continues to apply after the member’s withdrawal.

Article 22 (Installation of Computer Programs)

Zenova Interactive OOO may request the installation of necessary computer programs to provide services. Before installation, the company shall notify important details (such as size, function, removal method, and impact on other programs) and obtain consent. If the member’s browser is set to automatically install ActiveX programs, consent is assumed, and installation may proceed without separate confirmation.
If a patch or update does not significantly alter the notified contents from Paragraph 1, the company may omit notice and consent.
To ensure smooth data transmission, Zenova Interactive OOO may use technology that relays data between members’ devices. Members agree to allow their PC resources (storage, network, etc.) to relay or receive data to/from other members.

Chapter 5: Withdrawal of Subscription, Termination, and Restrictions

Article 23 (Withdrawal of Subscription)

Members who enter into a paid service agreement may withdraw from the subscription within 7 days from the purchase date or the date the paid service becomes available.
However, the right to withdraw shall not apply in the following cases:
1. If the goods are lost or damaged due to reasons attributable to the member;
2. If the goods have been used or partially consumed;
3. If resale becomes difficult due to the passage of time;
4. If packaging of reproducible goods has been damaged;
5. Other cases specified by law for the sake of transaction safety.
In cases falling under Subparagraphs 2 to 4 of Paragraph 2, Zenova Interactive OOO must inform the member clearly on the product packaging or in an accessible location, or offer a trial product. If this is not done, the member may still withdraw from the subscription.
If the paid service differs from what was advertised or agreed upon, the member may withdraw within 3 months from the purchase date or within 30 days from the date the discrepancy was discovered.
Withdrawal may be made verbally or in writing (including electronic documents).

Article 24 (Termination by Member)

Members may terminate the game service use agreement (“withdraw membership”). Zenova Interactive OOO may verify the member’s identity before processing the request.
Members may withdraw membership through the customer center or the membership withdrawal process within the service.

Article 25 (Termination by Company)

If a member violates obligations under these Terms, Zenova Interactive OOO may terminate the agreement after prior notice. However, in the event of legal violations or willful misconduct causing damage to the company, the agreement may be terminated without notice.
If three or more accounts under a member’s name have been subject to the above actions three times or more, the company may terminate all accounts.
For privacy and security reasons, accounts inactive for more than three years from last login may be terminated and relevant data deleted.
Upon termination, the company shall notify the member of the reason and date of termination via writing, email, or similar means.
In the case of termination under the proviso in Paragraph 1, the member shall lose access to paid services and may not claim refunds or damages.

Article 26 (Restrictions on Service Use)

Zenova Interactive OOO may restrict members’ use of the game service in the following manners. Specific violations are defined in Article 28 and the game’s operational policies:
1. Partial restriction of character rights (e.g., chat suspension);
2. Restriction of character usage for a set period or permanently;
3. Partial restriction of account rights (e.g., posting);
4. Account usage restriction for a set period or permanently;
5. Full restriction of game service use for a set period or permanently.
If the restriction is justified, Zenova Interactive OOO shall not be liable for resulting damages.
If another person violates the Terms using a member’s account, service use may still be restricted as per Paragraph 1.
For service improvement and data protection, game data (e.g., characters) in inactive accounts may be deleted after a notified period. Zenova Interactive OOO must notify the member at least 7 days in advance.

Article 27 (Temporary Suspension)

Zenova Interactive OOO may temporarily suspend accounts under investigation for the following:
1. Valid report of hacking or account theft;
2. Reasonable suspicion of illegal activity (e.g., use of bots, account farming);
3. Other comparable reasons requiring temporary suspension.
After investigation, if the account is not found to be in violation, the service usage period shall be extended by the suspended period for paid members. This does not apply if the account is confirmed to have engaged in illegal activity.

Chapter 5. Service Restrictions

Article 28 (Grounds and Procedure for Service Restrictions)

Zenova Interactive OOO (“Company”) shall determine the specific reasons and procedures for service restrictions through its operational policy, taking into consideration the nature, severity, frequency, and results of violations.
If the Company imposes service restrictions as stipulated in Article 26, it shall notify the user by written notice, email, through the initial game screen, or by posting on the game service website (zenscom.ru). The notification shall include:
The reason for the restriction
The type and duration of the restriction
The procedure for filing an objection to the restriction

Article 29 (Procedure for Filing an Objection to Service Restrictions)

If a user wishes to contest a service restriction, they must submit an objection form, stating their reasons, via the method designated by the Company within 15 days from the date they were notified.
Upon receiving the objection form, the Company shall respond via email, phone, in-game support, or equivalent methods within 15 days. If a response within this period is not possible, the Company shall notify the user of the reason and expected timeline.
The Company shall take appropriate action based on the result of the objection review.

Chapter 6. Compensation for Damages and Refunds

Article 30 (Compensation for Damages)

The Company shall be liable for damages caused to users due to the Company’s willful misconduct or gross negligence.
Compensation for damages related to paid services shall be handled in accordance with the Content User Protection Guidelines. If otherwise specified in the terms or at the time of purchase, such terms shall apply.
If a paid service purchased by a user is lost due to the Company’s fault, the Company shall restore it to its original state or, if restoration is not possible, provide an equivalent service or refund the purchase amount.
If a user violates these Terms and causes damage to the Company, the user shall compensate the Company.
If the user violates Article 13, paragraph 1, item 6, the amount of compensation shall be the remaining value of the game pass and unused paid items. In such case, the user forfeits the usage rights of those products, and the Company may offset the user’s refund claim with its claim for damages.

Article 31 (Refunds)

If a user requests a refund due to termination or withdrawal, the following amounts shall be refunded. No refund fee will be deducted for payments made using Z-Coins or in cases of withdrawal under Article 23:
Z-Coins: Refund amount = balance − refund fee (10% of balance or RUB 1,000, whichever is greater)
Fixed-period game pass: Refund = product price − (daily usage fee × used days) − refund fee (10% of product price or RUB 1,000, whichever is greater)
Fixed-time game pass: Refund = product price − (per-minute fee × minutes used) − refund fee (RUB 3,000)
Time-limited usage pass: Refund = product price − higher of (per-hour fee × hours used) or (daily fee × days used) − refund fee (10% of product price or RUB 1,000, whichever is greater)
Game items: Full refund only if withdrawal is permitted
Additional services (e.g., server transfers): Full refund only before service is applied
For products not covered above, the refund policy separately notified by the Company shall apply.
Refunds for paid services purchased using Z-Coins shall be returned in Z-Coins.
Z-Coins can only be refunded in full; partial refunds are not permitted.
Bonus Z-Coins received through promotions shall be forfeited if remaining when requesting a Z-Coin refund.
The Company shall refund the relevant amount within 3 business days from the date the refund request is made. If payment confirmation is required (e.g., mobile payments), refund shall be made within 3 business days of confirmation.

Article 32 (Company’s Disclaimer)

The Company shall not be liable for service disruptions due to war, natural disaster, emergencies, or other force majeure events.
The Company shall not be liable for service interruptions caused by the user.
The Company is not liable for disruptions caused by telecommunication service providers unless due to the Company’s gross negligence.
The Company shall not be liable for service suspensions due to pre-announced maintenance or unavoidable circumstances.
The Company is not liable for issues caused by the user’s computer or network environment.
The Company is not responsible for accuracy or reliability of information posted by users or third parties.
The Company is not responsible for disputes between users or between users and third parties.
For free services, the Company shall not be liable unless due to gross negligence.
Some services may be provided by third parties; the Company shall not be liable unless due to its own gross negligence.
The Company is not responsible for lost items, experience, or characters.
The Company is not liable for lost game assets unless due to gross negligence.
The Company is not responsible for damages from user-entered errors in registration.
The Company may impose restrictions based on legal or policy requirements and is not liable for resulting consequences.

Article 33 (User Complaints and Dispute Resolution)

The Company shall provide methods on the game screen or website for users to submit complaints and opinions, and operate a dedicated support team.
If a complaint is found to be reasonable, the Company shall handle it promptly. In case of delay, the user shall be informed of the reason and schedule.
If a dispute arises and a third-party arbitration body becomes involved, the Company shall cooperate and may follow the arbitration outcome.

Article 34 (Overpayment Refunds)

In the event of overpayment, the Company shall refund the full amount using the same payment method, or notify the user if not possible.
If the overpayment is due to the Company’s fault, full amount will be refunded regardless of any fees. If due to the user, the user shall bear reasonable costs.
The Company bears the burden of proof if it refuses to refund overpaid charges.
Overpayment refund procedures follow the Content User Protection Guidelines.

Article 35 (Notices to Users)

Notices shall be sent via email, electronic message, or other designated means.
For all-user notices, the Company may post on the game website or via pop-up for at least 7 days.

Article 36 (Jurisdiction and Governing Law)

These Terms shall be governed by the laws of the Russian Federation. In case of legal disputes, jurisdiction shall lie with the courts as provided by law.