FAQs

What is Zenova?

Zenova Interactive Co., Ltd. is a game development and publishing company based in Vietnam. We specialize in creating strategy and fantasy games with appealing graphics and immersive storylines.


Are Zenova’s games free to play?

Most of our games are free to download and play. However, certain in-game items or advanced features may require in-app purchases.


Do the games support Vietnamese language?

All games published by Zenova support the Vietnamese language to ensure the best experience for local players. Some games also include additional language options.


Can I play your games when I’m abroad?

Absolutely. As long as you have a stable internet connection and a compatible device, you can play our games. Some titles may be region-locked, but most of our games are released globally.


How can I recover a lost account?

Please contact our Customer Support via email or ticket system. Provide your character name, user ID and last login details so we can verify your account and assist with recovery.


Can I transfer my account to another device?

Yes, as long as your account is linked to Google, Apple ID, Facebook or email. Logging in on a new device with your linked account will sync all your game data.


Are Zenova’s games suitable for children?

Some light and simple games may be suitable for children, but most of our products are designed for players aged 12 and above due to combat elements or fantasy content.


Can your games be played offline?

Most Zenova games require an internet connection to sync data, access updates and participate in events. Some mini-games may support offline play, but with limited features.


What should I do if I encounter a game error or bug?

Try updating the game to the latest version, restarting your device or clearing cache. If the issue persists, please submit a bug report via our support system so we can investigate further.


Does Zenova have a player community?

Yes, you can join the Zenova community on Facebook, Discord and official forums. It’s a place for players to share tips, receive updates, and participate in special events.


Is Zenova currently hiring?

Yes. We’re always on the lookout for new talents in programming, design, operations and communications. Visit our official careers page for current openings.


Can I submit feedback or suggestions for the games?

Absolutely. We greatly value player feedback. You can send suggestions via email or through the contact form on our website.


How can I make in-game purchases?

You can make purchases through Google Play (Android), App Store (iOS) or supported e-wallets and local payment gateways based on your region.


Does Zenova offer refunds?

We follow the refund policies of platforms like Google and Apple. For special cases, you may contact our support team to request a review.


Is Zenova working on any new games?

Yes. Our team is constantly working on new projects across different genres and themes. Updates will be announced once they are ready for release.


Are there any playtime limits in Zenova’s games?

No. You can play as long as you like. However, features like energy or turns may be limited to maintain game balance.


How can I stay updated on new patches or content?

Enable in-game notifications and follow our official fanpage or website to stay informed about new updates and upcoming events.


Do Zenova’s games support multiple languages?

Yes. Some games offer additional languages like English, Korean and more depending on the market. Our goal is to reach players worldwide.


Is Zenova open to publishing collaborations?

We are always open to collaborating with developers both locally and internationally. Please contact us via email to discuss further.

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