Job Description

Design conceptual passenger journeys for future airports, from check-in to boarding. Map user touchpoints, identify stress points, and propose design interventions that improve efficiency, comfort, and brand perception. Conduct workshops with stakeholders to align operational and design priorities.

Job Requirements

• Degree in Service Design, UX Design, or Aviation Management
• 5+ years in passenger experience design or similar roles
• Strong research and prototyping skills
• Familiarity with aviation technology trends and human factors design

Language Requirements

• Fluent English
• Mandarin beneficial