Job Description

Investigate passenger behavior and needs at various stages of the airport journey, from check-in to boarding. Analyze survey data, monitor passenger flows, and propose design strategies to improve comfort, efficiency, and satisfaction. Support the development of innovative passenger services for future airport concepts.

Job Requirements

• Degree in Human Factors, Aviation Management, or Psychology
• 3+ years in passenger experience research or related field
• Strong skills in data analysis, observational research, and report writing

Language Requirements

• Fluent English
• Mandarin useful for research activities in China