Privacy Policy

Introduction

At Merevillé Dien Khanh Luxury Spa & Resort, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard personal information when you access our website or engage with our services.

Information Collection

When you interact with our website, submit an inquiry, or make a reservation, we may collect personal information that you voluntarily provide, including your name, contact details, reservation preferences, and any information necessary to deliver our hospitality, wellness, wedding, or event services. In certain cases, additional information may be required to comply with applicable laws and regulatory obligations. We may also automatically collect limited technical information related to your device, browser, and website usage to support website functionality and performance.

Use of Information

The information we collect is used to process reservations, respond to inquiries, personalize guest experiences, and communicate relevant updates regarding our services. It also supports service improvement, operational management, and compliance with legal or regulatory requirements. Personal information is used only for purposes consistent with the nature of our hospitality and resort operations.

Information Sharing

We do not sell, rent, or trade personal information. Information may be shared with trusted third-party service providers solely for the purpose of supporting our operations, such as payment processing or technology services, and only to the extent necessary. Where required by law, personal information may be disclosed to competent authorities. All parties granted access to personal data are expected to maintain strict confidentiality.

Data Protection and Security

We apply reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, or disclosure. While absolute security cannot be guaranteed, we are committed to maintaining safeguards aligned with industry standards.

Cookies and Website Technologies

Our website may use cookies or similar technologies to enhance user experience and analyze website performance. You may adjust your browser settings to manage cookie preferences; however, certain website functions may be affected.

Data Retention

Personal information is retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to meet legal and regulatory requirements.

Your Rights

Subject to applicable laws, you may request access to, correction of, or deletion of your personal information by contacting us directly.

Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of such third-party sites and encourage users to review their respective privacy policies.

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.

Contact Information

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:

Merevillé Dien Khanh Luxury Spa & Resort
Pham Van Dong Street
Nha Trang, Khanh Hoa, Vietnam 650000